Privacy Policy
Introduction
Joy Psychology (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Australian Privacy Act 1988 (Cth) (“Privacy Act”). By accessing our website, using our services, or providing personal information to us, you consent to the practices described in this policy.
Collection of Personal Information
We may collect personal information when you interact with Joy Psychology, including through our website, email communications, phone calls, referral uploads, and other forms of contact. The types of personal information we may collect include, but are not limited to:
Name
Email address
Phone number
Referral information and documents uploaded via the website
Any information you choose to provide when making an enquiry
Purpose of Collection
We collect personal information for the primary purpose of providing psychological services and responding to enquiries. Your information may be used to:
Respond to website enquiries and referral submissions
Contact you regarding appointments or services
Assess whether our services are appropriate for your needs
Meet legal, ethical, and professional obligations as a psychology service
Use and Disclosure of Personal Information
We will only use and disclose your personal information for the purposes outlined in this Privacy Policy, or as otherwise permitted or required by law.
Your personal information may be disclosed to:
The psychologist and authorised personnel involved in providing services to you
Third-party service providers that support our business operations (such as website hosting, secure email, or practice management systems)
Government bodies, regulators, or courts where required or authorised by law
We do not sell, rent, or trade your personal information for marketing purposes.
Security of Personal Information
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes secure digital systems and restricted access to sensitive information.
Access and Correction
You have the right to request access to the personal information we hold about you and to request corrections if the information is inaccurate, incomplete, or out of date. Requests for access or correction can be made by contacting us using the details below.
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including compliance with legal, ethical, and professional record-keeping requirements.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact:
James Ryatt
Joy Psychology
📧 contact@joypsychology.com.au
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The most current version will be available on our website, with the effective date updated accordingly.
Effective as of January 2026
Terms and Conditions
Introduction
Welcome to Joy Psychology (“we”, “us”, “our”). These Terms and Conditions govern your use of our website www.joypsychology.com.au (“Website”).
By accessing or using this Website, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use the Website.
About Joy Psychology
Joy Psychology provides psychological services and related information.
The Website is intended to provide general information about our services and to allow users to make enquiries or submit referrals.
Contact details:
Email: contact@joypsychology.com.au
Website: www.joypsychology.com.au
Website Use
You agree to use this Website only for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit the use and enjoyment of this Website by any third party.
You must not:
Use the Website for unlawful, harmful, or fraudulent purposes
Attempt to gain unauthorised access to the Website or its systems
Upload or transmit viruses, malware, or harmful material
Medical and Psychological Disclaimer
The content on this Website is provided for general informational purposes only and is not a substitute for professional psychological assessment, diagnosis, or treatment.
Accessing or using this Website does not establish a psychologist–client relationship
Information on this Website should not be relied upon as personal medical or psychological advice
If you are experiencing a mental health emergency, please contact emergency services (000 in Australia) or Lifeline (13 11 14)
Online Enquiries and Referrals
When you submit an enquiry or referral via the Website:
You confirm that the information you provide is accurate and complete
You understand that electronic communication carries inherent privacy risks
Submission of an enquiry does not guarantee an appointment or service
Any personal information submitted will be handled in accordance with our Privacy Policy and the Privacy Act 1988 (Cth).
Intellectual Property
All content on this Website, including text, graphics, logos, images, and layout, is the intellectual property of Joy Psychology unless otherwise stated.
You may:
View and print content for personal, non-commercial use only
You must not:
Reproduce, distribute, modify, or commercially exploit Website content without prior written consent
Third-Party Links
This Website may contain links to third-party websites for convenience or informational purposes.
We do not:
Control or endorse third-party websites
Accept responsibility for their content, accuracy, or privacy practices
Accessing third-party websites is at your own risk.
Limitation of Liability
To the maximum extent permitted by Australian law:
Joy Psychology is not liable for any loss, damage, or injury arising from use of this Website
We do not guarantee the Website will be error-free, uninterrupted, or free from harmful components
Nothing in these Terms excludes consumer guarantees under the Australian Consumer Law.
Privacy
Your use of this Website is also governed by our Privacy Policy, which outlines how we collect, use, and protect personal information.
Changes to These Terms
We may update these Terms and Conditions from time to time. Any changes will be effective immediately upon publication on this Website.
Your continued use of the Website constitutes acceptance of the updated Terms.
Governing Law
These Terms and Conditions are governed by the laws of Australia, and you submit to the exclusive jurisdiction of the courts of Australia.
Contact
If you have any questions about these Terms and Conditions, please contact:
Joy Psychology
contact@joypsychology.com.au
www.joypsychology.com.au
Support Limitations
Joy Psychology does not provide emergency crisis support.
If you require urgent care please seek help by contacting one of the following services:
Toowoomba Hospital Acute Care Team: 1300 642 255
Lifeline: 13 11 14
Emergency Services: 000